Magnis Trucks Pretoria Parts Division

The Magnis Diesel Parts Department is a great contributor to the ever-growing success of Magnis. The philosophy of the parts department is simple “the customer’s business is our business” as put by the manager, Alan Armfield

Alan Armfield has been with Magnis for over five years and the average service for employees in this department is eleven years. This means that the staff turnover is exceptionally low and that knowledge stays within the department and Magnis as a whole.

Corrie has the longest serving record with nineteen years, Johan, almost eight years and Andries, ten years with Magnis. The pickers in this department stay for sixteen plus years. In the diesel department, there are eleven people dedicated to customer service, and perfecting it every day.

Alan Armfield

If it is a certain part you are looking for, they will find it. One way or another! The sourcing of various parts starts at the franchise in Rosslyn. If there is no stock available at the franchise, the various dealers will be contacted. If there is still no luck, the client will receive a second-hand (compensation) part, until the new part arrives. Alan Armfield explains that this is so crucial as trucks are businesses and not allowed to stand.

The working hours for the diesel team are weekdays from eight in the mornings to five in the afternoon. Magnis also has a 24/7 standby team who could be contacted at any time when help is needed.

With the customer seen as a friend and a helping hand for every hour of every day, of course this department will be successful. And proof of this is the 124% target already reached for 2004.